We want you to be completely satisfied with your purchase from The Crazy Concepts. If you need to return or cancel an order, please review our Returns and Cancellation Policy

Return Policy

We accept returns within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our customer support team with your order details and reason for the return. Please note that certain products, such as perishable items or personalized items, may not be eligible for return due to hygiene or customization reasons.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that if the order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to proceed with the return process outlined in our Return Policy.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that shipping fees and any applicable restocking fees may be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with supporting evidence (such as photos or videos) so that we can assist you with a replacement or refund.

Note: It’s important to review the specific details of our Returns and Cancellation Policy on our website for complete information and any additional terms that may apply.